Each Product page has the specific Shipping and return policy per item; since some items are larger, there are different policies in place so please read and review carefully and if any questions arise please reach out ASAP to Support@smallzinodesign.com.

 

Many quality steps are taken to ensure your products arrive to you in excellent condition. Before installing the appliance, please double-check the following when it arrives:

• 1.Scan the box for damage.

• 2.Make sure the product name and model number match your order confirmation.

• 3.Remove the packaging and inspect the appliance.

 

If you receive the wrong item or it arrives damaged, please contact us right away so we can arrange for a replacement.

 

Once the product has been used / installed by the user, it will not be eligible to return.

 

Depending on the item, the majority of items not every item have a general return policy of up to 14 weekdays (Monday-Sunday) after receiving the product as long as it is undamaged products. 

Shipping costs for unwanted items and returns are at the customer's expense.

 

Product Arrives Damaged

When a product is being delivered, if you notice something faulty or missing but the item is still usable, please keep the item and email us to arrange for a replacement part. If the item is unusable, you shall also keep the item for exchange. Damaged items can ask for full refund or exchange at no charge. Photos of the damaged merchandise will be required.

 

Unwanted Items

You Changed Your Mind

If your order has not yet shipped, please contact us to determine if your order can be canceled. If the product has been packed and prepared for delivery, a restocking fee will generally apply. If an order has shipped, merchandise may be returned for a full refund within 14 days of receipt of merchandise, provided all original packaging has been retained. This full refund does not include shipping charges: when a customer has changed their mind and chooses to return their merchandise; they are responsible for all shipping charges to and from our distribution center.

A restocking fee will apply, starting at 40% of the purchase price for any item returned out of the factory-sealed packaging. All items will be inspected upon return. The company reserves the right to charge higher restocking fees based on the condition of the returned product. Any restocking charge will be taken out of any refund due.

 

Return Requirements

In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance Items are final sale items and cannot be returned unless they are delivered damaged. Please note, return shipping fees may apply.

 

CONTACT INFORMATION

 

Questions about the Return Policy should be sent to us at support@smallzinodesign.com or smallzinodesign@outlook.com

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